Refund policy

Hassle-free returns and exchanges

Here at Artexplore, we don’t believe in ‘good enough.’ We want your buying experience to be exceptional, and that’s what we aim to deliver with every order.

30-day Money Back Guarantee

We offer every customer a 30 day no risk money back guarantee on your order. We will arrange the collection and return shipment of any artwork you purchase from us, you only need to pay the freight for the return..

Please note the following is required for a returns request to be accepted:

• it has to be less than 30 days since you received the artwork
• the artwork must be in the same condition as it arrived and in appropriate packaging––ideally in its original packaging
• please note artwork must be carefully readied for return shipment in its original packaging in order to qualify for a refund
• it is important therefore that you take care when unpacking received artwork

Please note: you have 30 days from receipt of the artwork in which to request a return and a further 14 days in which to fulfill it. Still, need help? Contact Us: Info@artexplore.net.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

We offer complimentary exchange for damaged item. If you have a damaged item during transportation, we thoroughly apologize, and ask that you send us a message and include your order number and a photo of your damaged artwork.Let us deal with courier companies.we will ship out the replacement just in a few days.


Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

You are responsible for the cost of returning your item(s) to us, unless you received a faulty, damaged or wrongly despatched item.



Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@artexplore.net.