Returns + Exchanges

Hassle-Free Returns & Exchanges

At ArtExplore, we believe art should feel right in your space. Every piece is carefully handcrafted, and we want your experience with us to feel just as thoughtful.

30-Day Money-Back Guarantee

We offer a 30-day risk-free return policy from the date you receive your artwork. If you decide the piece isn’t right for you, you may request a return or exchange within this period.

For returns without quality issues, the buyer is responsible for return shipping costs. Once the artwork is received and inspected, a refund will be issued accordingly.

Return Eligibility Requirements

To qualify for a return or exchange:

  • The request must be made within 30 days of delivery

  • The artwork must be in original condition, unused, and undamaged

  • The artwork must be securely packaged, ideally in its original packaging

  • Please take care when unpacking, as improper handling may affect return eligibility

If the original packaging is unavailable, please package the artwork as securely as possible and take photos for insurance purposes.

Damaged Artwork

If your artwork arrives damaged, please contact us within 48 hours and provide clear photos of the damage and packaging. This helps us investigate and resolve the issue promptly.

Return Timeline

  • 30 days from delivery to request a return

  • 14 additional days to ship the artwork back after approval

Need Assistance?

Our team is always here to help.
Please visit our Contact Us page or email us Info@artexplore.net directly for personalized support.