Hassle-Free Returns & Exchanges

At ArtExplore, we believe your experience should be just as exceptional as the artwork you bring home. Your satisfaction matters to us, and we want you to feel completely confident in your purchase.

60-Day Money-Back Guarantee – Black Friday Special

We normally offer a 30-Day Money-Back Guarantee on every order. However, to celebrate our Black Friday Sale throughout November, we're making things even better!

For all orders placed during our November Black Friday Sale, we're extending our return and exchange period from 30 days to 60 days.

That's right – you now have 60 days from the date you receive your artwork to decide whether it's the perfect fit for your space.

We want you to enjoy your artwork with complete peace of mind.

Return Requirements

To qualify for a return or refund, please ensure the following conditions are met:

• Your return request must be submitted within 60 days of receiving your artwork (for November Black Friday Sale orders).

• The artwork must be returned in the same condition as it was received, without damage or signs of use.

• The artwork must be carefully repackaged for return shipment, ideally using its original packaging.

• Please take care when unpacking your artwork and keep the original packaging until you are completely satisfied with your purchase.

Once your return request is approved, you will have an additional 14 days to arrange and complete the return shipment.

Return Shipping: Customers are responsible for the return shipping costs for non-defective returns. If your artwork arrives damaged, defective, or incorrect, we'll take care of the issue at no additional cost to you.

To request a return, please contact us at info@artexplore.net before shipping your artwork back.

Damages & Issues

Please inspect your order upon arrival and contact us immediately if your artwork is damaged, defective, or incorrect.

If your artwork is damaged during transportation, we sincerely apologize. Simply send us a message with your order number and clear photos of the damaged artwork and packaging.

We'll take care of the shipping claim and arrange a complimentary replacement for you as quickly as possible. You won't need to deal with the courier company yourself.

Exchanges

If you'd like to exchange your artwork for another design or size, please contact our customer service team.

The simplest way to get the artwork you want is to return your original piece and, once your return is approved, place a separate order for your preferred artwork.

Our team will be happy to assist you throughout the process.

European Union – 14-Day Cooling-Off Period

If your order is delivered to a country within the European Union, you have the legal right to cancel or return your order within 14 days of receiving it, without providing a reason, in accordance with applicable consumer protection laws.

The artwork must be returned in the same condition in which you received it, with appropriate packaging. You will need to provide proof of purchase.

For non-defective returns, you are responsible for the return shipping costs, unless applicable law requires otherwise.

Our extended 60-day Black Friday return policy is an additional benefit and does not limit your statutory consumer rights.

Refunds

Once we receive your returned artwork, our team will carefully inspect it and notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to post the refund to your account.

If more than 15 business days have passed since your refund was approved, please contact us at info@artexplore.net.

At ArtExplore, we want you to love every piece of art you bring home. Enjoy a little extra peace of mind this Black Friday with our exclusive 60-Day Money-Back Guarantee.